If you have encountered a problem with File Buddy which is not addressed here and still need help, please write to us so we can have a chance to help. When requesting technical assistance, please describe the problem you are having as completely as possible, tell which version of File Buddy you are using and which version of the Mac OS you are using when the problem occurs.
File Buddy 8 & 9
The contextual menu doesn’t do anythingThese are both symptomatic of a problem in Launch Services, the part of Mac OS X responsible for locating and launching applications. Read a discussion of the problem and what you can do about it.
Droplets can't find File Buddy
Issues in Mac OS X (File Buddy 7 – 9)
The help opens a blank page in Apple Help ViewerApple Help Viewer caches a lot of information. If File Buddy’s help doesn’t appear when you open it, it could be a problem with Help Viewer’s cache. The following sequence of steps generally corrects the problem:
1. Quit Apple Help Viewer.
Crashes and unexpected quits
On occasion someone will report frequent crashes or unexpected quits. Often the problem has been traced to a third-party product which modifies system-wide behavior. If you experience frequent crashes in File Buddy while using Mac OS X:
Making files visible/invisible in Mac OS XThe Mac OS X Finder continues to exhibit a longstanding (present since 10.0) bug in which it ignores changes to a file or folder's visibility made by File Buddy. Apple is aware of the problem, but it is not known when it will be addressed. Until Apple fixes the problem, the workaround is to relaunch the Finder or log out and back in.
File Buddy 7 in Mac OS 9
You’ve installed File Buddy, but you can’t drop anything on it in the Finder.The desktop needs to be rebuilt so the Finder will know what kind of items File Buddy will accept.
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