If you purchased File Buddy using Kagi and don’t receive your File Buddy serial number shortly after completing your transaction, one of the following is is probably at fault:
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You purchased an upgrade. Upgrade eligibility currently requires human interaction, which is not as fast as the automated server response used for new purchases.
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A spam filter or spam filtering software is blocking our serial number e-mails. This seems to be the #1 reason people don’t get their serial numbers. Check your filtered messages for our e-mail containing your serial number.
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Any of a number of technical problems prevented our e-mail from arriving.
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The e-mail address you supplied was not correct.
If you didn't get your serial number and it’s not in your spam bucket,
to inquire about the status of your order.
File Buddy says your serial number has expired.
Your license is still valid, but File Buddy serial numbers can only be entered for a limited time after being issued. If your serial number has expired, you have the following options:
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If you were successful in entering your serial number in File Buddy on the same computer in the past, you can use the File Buddy.fbAutoReg file to reenter your registration information. File Buddy created this file for you when it accepted your serial number previously.
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When File Buddy tells you a serial number is expired, there is an option to have it replaced. If you click the Request New Number button, File Buddy will contact our server and request a new serial number. Upon receiving it, File Buddy will update your registration information and File Buddy.fbAutoReg file.
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If it is not possible to have File Buddy contact our server to request a new serial number, you can use the option to create an e-mail requesting an updated serial number.
File Buddy says your serial number isn’t valid.
All versions of File Buddy
One of the following is almost always responsible for this:
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It’s for another version. Each major release of File Buddy uses a different serial number algorithm. File Buddy 8 won’t accept serial numbers from File Buddy 7 or File Buddy 6, for example. Make sure you are using a serial number which was issued for the version of File Buddy you are using.
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You purchased a license for the English version of File Buddy, but are trying to use your serial number with a copy localized into another language. Our translators are paid on the basis of the number of copies of their translations which are sold. To ensure translators are compensated appropriately for their work, licenses for localized copies of File Buddy should be purchased to obtain serial numbers for those localizations. If you already own a license for English, translation upgrades are available for a nominal cost.
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It wasn’t entered correctly. If you type the serial number into the serial number text box, make sure it is entered correctly. Copying it from the e-mail we sent you and pasting it into File Buddy’s serial number dialog is the best way to avoid mistakes which can occur when typing serial numbers in manually.
File Buddy 8/9
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The name wasn’t entered correctly. The name you supplied when you purchased your File Buddy license is used to generate your serial number starting in File Buddy 9. As a result both name and serial number must be entered exactly as they appear in the e-mail you received with your registration information.
File Buddy 7
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If you copy the serial number from an e-mail and paste it into the serial number text box, be sure no any additional characters such as a space or return are included when copying the serial number. Any additional characters will cause File Buddy to reject the serial number. File Buddy 8 and later are more forgiving of extra characters, but File Buddy 7 uses entire text string entered.
If you have encountered a problem with your File Buddy serial number which is not addressed here and still need help, please
so we can have a chance to help. When requesting assistance, please be specific when describing the problem you are having (i.e., tell us more than “File Buddy won’t take my serial number.”), and be sure to tell us which version of File Buddy you are using.
